Full warranty management of an entire airline’s warranty process from start to finish.


AWM can manage and monitor the process. Our extensive experience and knowledge means we are the leading consultants in this field.

Our talented team of warranty specialists assist airlines in improving processes, implementing warranty teams and streamlining the function within your organisation.


Our team provide support, training and benchmarking against our industry leading warranty process and identifies key areas of improvement.
IMPROVEMENT
SUPPORT
TRAINING
BENCHMARKING

AWM have developed the first M2M warranty claiming and claim management software.


This enables customers to submit warranty claims to all OEM’s from a single portal; drastically reducing admin, increasing productivity and increasing your warranty savings. The system provides clear management reports to review the live data regarding claims status.

The software is welcomed by Boeing & Airbus.  This is an industry first.

AWM were requested to work with an airline whom had a mixed long haul and short haul fleet of mature age.


Through AWM’s standard processes we increased warranty savings from >$40,000 to <$1.8 million in the first year. These savings were returned to the airline, dramatically reducing Operational spend.

Case Study Two


Through AWM’s standard processes we increased Warranty Savings from $40,000 to $1.8 million in the first year. These savings were returned to the airline, dramatically reducing Operational spend.

Case Study Three


Through AWM’s standard processes we increased Warranty Savings from $40,000 to $1.8 million in the first year. These savings were returned to the airline, dramatically reducing Operational spend.
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PRIVACY POLICY


Aerospace Warranty Management Limited ("we" and “our”) takes your privacy seriously.

We set out below the personal data which we collect from you, you may provide to us and how we process it. Please read these terms carefully to understand how we process your personal data.

By visiting and using our website published at www.aerowm.com (“Website”), you confirm that you accept and consent to the collection and processing of your personal data set out below. Please also read our Cookie Policy which is published at www.aerowm.com/cookie-policy.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Aerospace Warranty Management Limited, a company limited by shares, with registered number AWM: 06930725, with registered offices situated at Unit 14 Oak Industrial Park, Chelmsford Road, Dunmow, Essex, CM6 1XN. “AWM” is a trading name of Aerospace Warranty Management Limited.

1. Information we collect from you

We may collect and process the following data about you:

  1. Information you give us. You may give us information about you by filling in forms on this Website or by corresponding with us by phone, e-mail or otherwise (including providing information in response to a specific request we have made to you). This includes information you provide when you access this Website, register to use this Website, subscribe to use our services, search our computer systems, enter a survey, place an enquiry or application about a part on this Website, provide feedback via this Website, when you report a problem with this Website. The information you give us may include your name, address, email address and phone number, nationality, financial and credit card information and job role. If you provide us with information in respect of a warranty claim or potential warranty claim, we will request and hold copies of documentation provided to us and financial information such as bank account details. We may record and store any telephone calls you have with us for record keeping, quality control purposes and detection of fraud. If you contact us, we may keep a record of that correspondence.

  2. Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information:

    (1) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

    (2) information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from our Website (including date and time), parts you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as searching, scrolling, click-throughs, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

  3. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected. We also work closely with third parties (including, for example, couriers and other shipping agents, suppliers, manufacturers, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

2. Cookies

2.1 This Website uses cookies to provide our online services to you and improve our services. You are able to read through the cookies we use and why we use them in our cookie policy at www.aerowm.com/cookie-policy.

3. Uses made of personal information

We use information held about you in the following ways:

  1. Information you give to us:

    (1) to carry out our obligations arising from any contracts entered into between us and your employer and to provide the information you request from us in respect of our products and services;

    (2) to provide you, or permit selected third parties to provide you, with information and assistance in respect of our services;

    (3) to notify you about changes to our services;

    (4) to ensure that content from our site is presented in the most effective manner for you and for your computer.

  2. Information we collect about you:

    (1) to administer this Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

    (2) to improve this Website to ensure that content is presented in the most effective manner for you and for your computer;

    (3) to allow you to participate in interactive features of our service, when you choose to do so;

    (4) as part of our efforts to keep this Website safe and secure;

    (5) to measure or understand the effectiveness of our systems to you and others; and

    (6) to make suggestions and recommendations to you and other users of this Website about goods or services that may interest you or require. 

  3. Information we receive from other sources

    We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, and holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

4.1 We may share your information with selected third parties including:

    1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

    2. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

    3. Analytics and search engine providers that assist us in the improvement and optimisation of this Website.

4.2 We may disclose your personal information to third parties:

    1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

    2. if substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers and their staff will be one of the transferred assets.

    3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and any other agreements between us, or to protect the rights or property, or our safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Where we store your personal data

5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Those countries may not have the same level of personal data in force as the EU. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, processing warranty claims for your employer and tasks incidental to that objective and the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. Please do not share your password with anyone.

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

6. Your rights

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at enquiries@aerowm.com.

6.2 This Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Access to information

7.1 The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. Changes to our privacy policy

8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.



CONTACT


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@aerowm.com.


COOKIE POLICY


Aerospace Warranty Management Limited (“AWM”) uses cookies for a variety of purposes, including to provide you with a better browsing experience and to enable functionality.

A cookie is a small file of letters and numbers that we store in your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive by our Website for the purposes of identifying you.

Cookies enable us to:
  1. estimate our audience size and usage patterns;
  2. store information about your preferences, and so allow us to customise our site according to your individual interests;
  3. speed up your searches;
  4. recognise you when you return to our site;
  5. secure our website from abuse;

By continuing to browse this Website, you are agreeing to our use of cookies.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of this Website. They include, for example, cookies that enable you to log into secure areas of our website.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie
Duration
Description
_ga
2 years
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid
1 day
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_gat_gtag_UA_1837333_7
1 minute
Google uses this cookie to distinguish users.
_gat_gtag_UA_157467569_1
1 minute
Set by Google to distinguish users.


We do not use any intrusive cookies on our site to collect your personal information. Nor do our cookies store financial information or information which is capable of directly identifying you (such as your name or address).

Please note that third parties (including, for example, content from other websites such as advertising and social and professional networks and providers of external services like web traffic analysis services – for example Google and LinkedIn) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this Website and restrict you from using certain functionality on this Website.

The ‘Help’ menu of your internet browser can help you finding out how to remove cookies. Below some quick links to help pages:

  1. Internet Explorer: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookie  
  2. Microsoft Edge: https://support.microsoft.com/en-gb/help/12454/windows-10-microsoft-edge-privacy-faq
  3. Mozilla Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
  4. Google Chrome: https://support.google.com/accounts/answer/61416?hl=it
  5. Apple Safari: https://support.apple.com/it-it/HT201265
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Website Terms & Conditions of Use


These Website Terms & Conditions of Use (“these Terms”) are the terms and conditions on which we make our website Aerospace Warranty Management Ltd (“our Website”) available to you for use. Please read these terms carefully before you browse our Website.

These Terms form a legally binding agreement between you and Aerospace Warranty Management Ltd, a company with registered number 09089022 and registered offices situated at Unit 14 Oak Industrial Park, Chelmsford Road, Dunmow, CM6 1XN. AWM is a trading name of Aerospace Warranty Management Ltd. We refer to “AWM” as “we”, “us” and “AWM” below.

Use of our Website

These terms apply to the unsecured areas of our Website.

By using our Website you agree to be legally bound by these terms and conditions. If you do not agree to use our Website in accordance with these terms, please do not use it.

We take protection of your personal data seriously. For more information, please refer to our Privacy Policy at www.aerowm.com/privacy-policy and Cookie Policy at www.aerowm.com/cookie-policy for information we collect and use as a result of your use of this Website.

Changes

We reserve the right to:
  • Update and change our Website at any time without notice to you in our sole discretion
  • Change these Terms from time to time as we see fit and your continued use of the Website constitutes your acceptance of any adjustment to these Terms
  • Cease publishing any or take offline any or all parts of our Website at any time, without notice to you

Website Materials

Our Website contains materials which may be supplied to us by you, third parties or created by us (“Website Materials”) which we believe are useful, come from reliable sources. We make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.  Diagrams, drawings and images are used as an indication only and may not be completely accurate. As a supplier of professional services, Website Materials may include specialised information. It is not intended to amount to advice on which you should rely. You must obtain professional and specialist advice before taking or refraining from any action on the basis of Website Materials. The Website Materials are provided on an “as is” basis.

You accept as a condition of your use of the Website that you will not make any claim or seek to be indemnified for any loss, damage, expenses or other consequences that may arise.

You will not carry out any action, make any commitment, or provide any undertaking based on Website Materials alone or you may suffer loss, damage, expense, or other consequences which could have been avoided.

Secure Access

By using our Website, you agree that you must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or operates or any server, computer, database connected to our Website or interfere with the proper operation of our Website and related services, such as email communications.

We may establish general practices and limits concerning use of the Website, including without limitation the maximum number of bandwidth or pages you may access within any particular period of time, or deny you access to the Website without notice.

We will report any breach to relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them and any other details we may have in our possession or control.

In the event of breach of these terms, your license to use our Website will cease immediately and we may pursue any lawful remedy against you for breach of these Terms.

Linking and Framing

You may link to our Website from a property that you own, provided that you do so in a manner which is fair and legal, and does not:
  • Damage our reputation
  • Suggest an endorsement, business connection, form of association or approval where to do so would be misleading and/or unlawful
  • You will remove links to our Website promptly upon our request
  • You will not frame our Website by any means or method

Intellectual Property Rights

AWM and its third party licensors retain all intellectual property rights in the Website Materials and any other information or documentation published on Website from time to time. You will not use Website Materials for any purpose other than those set out below.
  • You may print and download electronic copies of Website Materials for your own personal use and refer to Website Materials to persons within your business for the purposes for acquiring our services.
  • You will not modify, copy, distribute, transmit, broadcast, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any Website Materials without our consent, given in writing.
  • You will not remove, alter, cover or obfuscate any copyright notices, trademark notices, watermarks, disclaimers, warnings or other notices placed on or embedded in Website Materials.
  • You are not permitted to use our trademarks or trade names without our permission given in writing.
  • You must not use any part of the content on our Website for commercial purposes without obtaining a written licence to do so from us and/or our third party licensors, as the case may be.

Third Party Content

The contents of other websites to which we link from our Website are not approved of or endorsed by us. The references are intended to be useful to you, however we do not control the content on those websites. You should verify with a suitably skilled and experienced person the content published on external sites or resources.

You are solely responsible for evaluating the suitability of any goods or services offered by us or by third parties via the Website and we will not be party to or in any way responsible for any transactions between you any third party.

The links to other websites may result in “cookies” being sent to your computer or solicit personal information. Please check their privacy policy of the external site.

Where parts of our Website contain advertising and other material submitted to us by third parties please note that those providers are responsible for ensuring that material submitted for inclusion on the Website complies with all legal requirements. We do not accept liability in respect of any such materials.

Our Liability to You

AWM does not warrant that the use of our Website will be uninterrupted or error-free.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms which may apply to our Website or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (1) use of or inability to use, the Website, or (2) use of or reliance on any content displayed on our Website.

We will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material which may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

Indemnities

You will indemnify AWM against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising our or in connection with:
  • Damage caused to our Website which may be caused by you or result from your breach of these Terms and/or your negligence
  • infringement of our or a third parties Intellectual Property Rights
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

General

Nothing in this Agreement affects your statutory rights which cannot be excluded by law.

No forbearance, delay or indulgence by either party in enforcing the provisions of this Agreement shall prejudice or restrict the rights of that party nor shall any waiver of its rights operate as a waiver of any subsequent breach. No right, power or remedy set out in this agreement conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party and each such right, power or remedy shall be cumulative.

Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond the reasonable control of a party (“Force Majeure Event”). During the Force Majeure Event the parties’ obligations shall be suspended and if the Force Majeure Event continues for a period of 30 days or more.

Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.

Any notice or other communication required to be given to a party under or in connection with this agreement shall be in writing and shall be delivered to the other party personally or by prepaid first class post, registered post, or commercial courier to the registered address of person, or to any other address as the party may have specified by notice.

This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the jurisdiction of English Courts.

Definitions

Unless the context otherwise requires, the terms used in this agreement shall take the following meanings:

“Intellectual Property Rights” means all patents, rights in inventions, rights in designs, trademarks, trade and business names and all associated goodwill, rights to sue for passing off, copyright, moral rights and related rights, rights in databases, topography rights, domain names, rights in information (including know how and trade secrets) and all other similar or equivalent rights subsisting now or in the future in any part of the world, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights for their full term.